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Where is the Wonder in Retail?
As Christmas and New Year’s fast approaching, shoppers around the world are enjoying the holiday spirit while trying to complete their last minute gift purchases. Retailers from New York to Paris,...
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Retail’s Future Arrives Today from IBM Research
Just what are they thinking?! Your customers, of course. You need to know. And the clues are all around you. Tweets. Blog posts. Facebook updates. Reddit entries. CRM records. Store associate...
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Retail is a Lot Like Dating……Will Your Brand Get a Second Date?
As Valentine’s Day approaches, let’s spend a moment talking about retail and dating. Let’s say there’s a young lady who accepts a date with two different suitors. On each date she mentions she loves...
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Reinventing Retail – Lessons from Other Consumer Facing Industries
Image courtesy of FreeDigitalPhotos.net In today’s hyper competitive world, many retailers around the world are contemplating or embarking on transformational initiatives. The overarching goal is...
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Dear Retailer……We’re through.
The reality is your brand will never receive a letter like this, but how many of your customers are thinking this way? And what are you prepared to do about it? Dear Retailer, I don’t know how to say...
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Omni-Channel Pricing: Does your left hand know what your right hand is doing?
Before the Internet and online retailing, pricing was so much easier. Retailers could price their products for stores maybe differentiating, or more recently optimizing, the prices by region or zone,...
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How Santa is Being Tech Savvy this Christmas
How Santa is Being Tech Savy this Christmas Santa Claus The biggest selling season for retailers is coming, for us it may seem even distant, but the Christmas, New Year and Epiphany require a lot of...
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Help Wanted: Experienced Retail CMIO
Several years ago, fashion brands figured out blending two ideas into one created new product opportunities and in some cases entirely new categories. One of the most notable, jeans+leggings =...
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Amazing Amazon vs. Walmart’s Clicks & Bricks
Recently Amazon did the one thing it had never actually done. They posted a profit in this last quarter. (19 cents/share). While this is insignificant given Amazon’s total sales, it is very significant...
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A Fine Balance
They may not be familiar with the word “omni-channel,” but today’s empowered consumers want to shop anywhere, anytime–and they expect nothing less than a seamless experience with all their needs...
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